SME (Small & Medium sized Enterprises) and Business Support

1999 - 2002

Ukraine

Tourism/SME Development in the L'viv region - (DFID) Ground up tourism development  - analysis, identification of need, capacity and capability, strategy development, institutional building, creation of tourist board (L'viv Tourist Board -www.about.lviv.ua and tourist information centre) and strategy implementation including identification, funding and management of pilot projects.

1998

Ukraine

Investigation of potential support to SME development in L'viv DFID/KHF. Investigation of scope for Know-How-Fund assistance to support the survival and growth of SMEs in selected sectors in L'viv and L'viv Oblast, including identification and framework support programmes in tourism development strategy and pre privatisation policy assistance.

2000

Poland

Training in the Management Field: Phare: Training programmes and materials in the areas of project management, financial management and personal skills for staff members of regional administrations in Poland including Podkarpackie, Podlaskie, Lubelskie, Warminski-Mazurski and Pomorskie.

1997-1998

Poland

Preparatory Action for SME Clustering/Networking programme in Poland Phare STEP 1 - Polish Foundation for SME Promotion and Development. Training network brokers from 16 business support organisations and establishing pilot SME networks/clusters in Katowice, Krakow and Rzeszow.

1993-1996

Poland

Organisational profiling and company matching, Kalisz Development and implementation of management and employee training and development programmes and corporate restructuring in 10 organisations in the Kalisz region. Included development and support of business start-up training for former employees, business support incubators and counsellor training.

1996

Poland/ Czech Republic

Micro-enterprise support World Bank TOR 10 Programme and Polish Department of Labour and Social Policy - training and advice programme in the effective support and development needs of SMEs and business start ups using training and support mechanisms including incubators

1994-1996

UK, France, Germany

"Guide, Develop, Support" - EU ADAPT Programme (ESF). Major employment protection project for Felixstowe Docks area in UK , Chantilly (France), and Chemnitz (Germany) by developing business counselling in these areas and helping organisations achieve their business objectives through strategic planning, specialist support and targeted training

1996

UK

Improving customer service and quality for "Wightlink" Undertook customer satisfaction surveys and staff interviews for a regional ferry operator. Compiled report and findings and presented to all staff in open meeting with management. Constructed quality improvement plan that included staff participation from all levels.

1996

UK

Training and staff development for a leisure centre - Isle of Wight Council - Undertook full training needs analysis and organisational effectiveness study. Recommended and instituted changes to structure and management as well as constructing training and development matrix for all staff.

1996

UK

"Accessing Europe" - Kent Training & Enterprise Council. Technical assistance and training to industry sector coordinators on European funds and funding methodology. Funding sources, project identification, bid writing skills, monitoring and evaluation requirements.

1992-1997

UK, central and eastern Europe

Consultancy and advisory work for UK and EU funded projects in regional and SME development in UK, Western/Central and Eastern Europe. Strategic Management, Change Management, Marketing and Human Resource Management. Developing in-house management NVQ programmes for a Housing Authority, Leisure Services and Social Services, Health Trust and educational institutions